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An Integration connects Veratrace to external systems for evidence ingestion and data synchronization.

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Fields

  • id (string) - Integration identifier
  • name (string) - Integration name
  • type (string) - Integration type (see Integration Types below)
  • status (string) - Status: “active”, “inactive”, “connecting”, “error”
  • metadata (object) - Integration-specific configuration
  • health (object) - Health check information
    • isHealthy (boolean)
    • lastHealthCheck (timestamp)
    • metrics (object)
Source: Feature Inventory - Core Objects (Integration) Integrations list view showing connection status and health indicators

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Integration Types

Veratrace supports 40+ integration types across multiple categories:

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Contact Center/CX

AMAZON_CONNECT, GENESYS_CLOUD, FIVE9, NICE_CXONE, ZENDESK, SERVICENOW_CSM, SALESFORCE_SERVICE_CLOUD

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CRM/Sales

SALESFORCE, HUBSPOT, MICROSOFT_DYNAMICS, OUTREACH, SALESLOFT, APOLLO

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AI Agents

INTERCOM_FIN, ZENDESK_AI, SALESFORCE_EINSTEIN, MICROSOFT_COPILOT, LANGCHAIN, LLAMAINDEX, POLYAI, KORE_AI, COGNIGY

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BPO

TELEPERFORMANCE, CONCENTRIX, FOUNDEVER, TTEC, GENPACT, ACCENTURE_OPS

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IDP/HR

OKTA, AZURE_AD, PING_IDENTITY, WORKDAY, NICE_WFM, VERINT

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Policy

OPEN_POLICY_AGENT, CEDAR, ZANZIBAR

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Data/Documents

AWS_S3, GOOGLE_CLOUD_STORAGE, AZURE_BLOB, SHAREPOINT, GOOGLE_DRIVE, SNOWFLAKE, BIGQUERY, COLLIBRA, ALATION

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Finance

COUPA, SAP_ARIBA, NETSUITE, STRIPE, AWS_BILLING, OPENAI_USAGE

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Observability

SPLUNK, DATADOG, ELASTIC, NEW_RELIC, MICROSOFT_SENTINEL Source: Feature Inventory - Core Objects (Integration)

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Status

Integrations can have the following statuses:
  • active - Integration is operational
  • inactive - Integration is disabled
  • connecting - Integration is being set up
  • error - Integration has encountered an error
Source: /Users/vincentgraham/clearline-ui/src/features/integrations/types/integration.js

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Health Checks

Each integration has health information:
  • isHealthy - Whether the integration is currently healthy
  • lastHealthCheck - When the last health check was performed
  • metrics - Additional health metrics
Source: Feature Inventory - Core Objects (Integration)